RC Willey Complaint
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Broken power recliner sofa - Power Recliner Sofa
We bought a power-recliner-sofa at R.C. Willey as an early Christmas gift to ourselves. Well, it completely STOPPED WORKING only 3 WEEKS after delivery.
When we called to get it fixed, we were told it be at least a week before anyone could come out to fix it. This was our first time ever shopping at R.C. Willey, and will probably be our last. We are very unhappy.
When we called to get it fixed, we were told it be at least a week before anyone could come out to fix it. This was our first time ever shopping at R.C. Willey, and will probably be our last. We are very unhappy.
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0 An update to this review. After sending an email to R.C. Willey, and also telling them I would be 'telling the whole world' about my experience, they suddenly sent out a repair person just a few days later. They replace the power box on the sofa, which seemed to fix the problem. I am now hoping this one will last longer than 3 weeks. But I felt obligated to add to my 'Review', to let everyone know that they did respond to me (I just wish they would have responded quicker the first time I contacted them, or I would have never submitted a review . . . a lesson for the company to consider).
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Details
Review Rating: 1 out of 5
Reviewed By: rwflash
Company: RC Willey
Product: Power Recliner Sofa
Date Added: 9 years ago
Company Location
Nevada
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I'm sorry about the issue with your recliner. I would be happy to follow up with our management about your complaint to see what we can do. Can you provide the name and phone number on the order, or even the order number or account number itself? Please send me an email to my email address listed below.
Once again, I'm sorry about the issue.
Adam Young
Online Customer Service Manager
RC Willey Corporate Offices
web.support@rcwilley.com