RC Willey Complaint
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RC Willey - Credit Department invasion of privacy
I was in utter shock yesterday (12/16/14) when I applied for credit at RC Willey and was required to be fingerprinted! More than ample ID and a good credit rating wasn't enough for them. In today's world, with hackers managing to break into retailers' databases, this was "information" I was not willing to provide. Furthermore, I consider it to be a highly objectionable invasion of my privacy. I informed the credit manager that unless this requirement was waived, I'd cancel the sale. He recited some baloney about identity theft and refused to budge. I directed him to delete the information I'd already provided, cancel the sale, and I left. However, he didn't just cancel this particular sale. He also canceled my purchase of a floor lamp I'd purchased and paid for using a personal credit card a few days prior. I was informed when I went to the customer pick-up dock that Tim, the credit manager had canceled my order. Business must be awfully good at RC Willey if they're willing to let customers walk away so easily. Funny thing is, the store was nearly void of customers, with sales people circling around us like hungry vultures. I have made major purchases at RC Willey in the past, but I will NEVER set foot in one of their stores again!
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I apologize for the inconvenience. We always try to make sure that our customer's information is protected, as well as the merchandise that we sell. By requesting some personal information, like the fingerprint, we are making sure that you are who you are. I will follow up with our management about your complaint. I would be happy to connect you with them as well to discuss your concerns further, but I would need more information to do so. If you could provide a good email or phone number, I would be happy to pass that on and have one of our managers follow up with you on your concerns. Please send me an email to my email address listed below.
Once again, I'm sorry for the inconvenience.
Adam Young
Online Customer Service Manager
RC Willey Corporate Offices
web.support@rcwilley.com