RC Willey Consumer Complaints All Reviews

Retailer of home furniture, electronics, appliances, mattresses and flooring with stores in Utah, Idaho, Nevada and California.

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RC Willey Reviews

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  • No Warranty on new couches? WOW



    1.0 star rating 6/5/2017 Copy of written complaint filed with RC Willey Corp on line complaint dept. Notice of complaint also faxed to the Rocklin (Sacramento Ca) Store. Date: 6-2-2017 9:07pm "Complaint. Warranty not being reasonably addressed. Consumer complained about rough mechanical opening of recliner. First visit out, the questionable employee in a t shirt and dirty jeans came out and stated the frame was bent during shipping and had to order a new base frame, three weeks. Few months later we called RC and had clarified contact number and set date for repair. Second... More...
    (Furniture)
    frankwelch's Picture   frankwelch    1 Comments   Comments
  • horrible customer service



    We bought a very nice fridge this fall. First the promised delivery day came and no phone call, or fridge. I called salesman and he had forgotten to put the delivery date in the computer. he scheduled a new date and promised to make it up to me with a gift certificate, that never came. The fridge finally came and was scratched in several places. I called and sent in photos and was promised another gift certificate and a new door. They always say they would get back with me....never has happened. I call every month, once a month asking when my new door is coming, and they will get back... More...
    (Furniture)
    tammyWB's Picture   tammyWB    1 Comments   Comments
  • RC Willey - Credit Department invasion of privacy



    I was in utter shock yesterday (12/16/14) when I applied for credit at RC Willey and was required to be fingerprinted! More than ample ID and a good credit rating wasn't enough for them. In today's world, with hackers managing to break into retailers' databases, this was "information" I was not willing to provide. Furthermore, I consider it to be a highly objectionable invasion of my privacy. I informed the credit manager that unless this requirement was waived, I'd cancel the sale. He recited some baloney about identity theft and refused to budge. I... More...
    (Furniture)
    infortunatus's Picture   infortunatus    1 Comments   Comments
  • sneaky sales practices



    This review has been resolved or replied to by this company. My husband and I recently made a large purchase including a couch, mattress, and TV. The couch I liked had a couple accent pillows I had inquired previously from the salesmen if these could be thrown in with such a substantial order. The salesperson replied "no problem!" . When we made our final decision, he replied he would have to ask his boss about the pillows. He then came back saying only one pillow could be included. Then upon going through the itemized list of purchases it appeared we were being charged for two of those pillows. The salesperson explained that they were... More...
    (Furniture)
    CScott's Picture   CScott    1 Comments   Comments


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