RC Willey Support Tickets All Reviews

Retailer of home furniture, electronics, appliances, mattresses and flooring with stores in Utah, Idaho, Nevada and California.

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RC Willey Reviews

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  • Broken Promises

    I've shopped with RC Willey for almost 30 years. My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for three months, and never received a return call. I've been in to the University Mall location to raise a concern, and was given the run-around. I've been placed on hold to be told that a "supervisor" would call me back. I am still waiting. I've been in the design industry for many years and have... More...
  • Unusable warranty

    I purchased a 65 inch Curve tv not ever 90 days ago. I lend on it and damaged it somewhat. But I wasn't worried because I paid $299 for a warranty or Service contract. When I called to see if I could get it fixed or replaced I was told that the warranty doesn't cover the damage. I was pissed. I now have a beautiful tv I cannot watch but youre going to require me to pay for it. I think not. I want it fixed or replaced. More...
    (Repair Services)
  • LG Washer Dryer

    I recieved an advertizment by email that showed a photo of the washer and dryer and obove it had two item free if i purchased more than $1499 or higher. however the summerlin store in Nevada would not honor this. I have spent almost $9000.00 this year at this store. Rex Pedersen 2336 Huntsville dr. Las Vegas, NV. 89134 rexluz@cox.net More...
  • Horrible customer service

    I have purchased an entertainment center and was told it would take 2 weeks for delivery and it took 7 weeks and 5 calls to them until I finally received it. THEY have never called me to give me an update nor apologies and whenever I called they just said the order hasn't come in yet and couldn't wait to get me off the phone. I honestly didn't appreciate being treated like this from a store that brags on their "customer service." When Walker Furniture was late with delivery, they called the day before the order was promised, apologized, offered to deliver the items... More...
  • Poor Delivery Service

    NEVER use RCWILLEY to buy anything. We purchased a bed the other day and were promised delivery March 30th. Originally we were told it would likely be delivered in the morning, but to log on the night before and verify. Thursday night I logged on to check and the website said it would be delivered but they did not know what time. I checked again Friday morning at 0600 and the site said it was out for delivery, but call to verify the exact time. I called delivery at 0700 (as soon as they opened) and was told it would be delivered around 130 pm, but I would get a phone call verifying delivery... More...
    (Delivery Services)
  • Price Match Policy

    I recently purchased a tv from a store in Las Vegas. Two days later i see it at Best Buy for a hundred dollars less. RC Willey would not price match because I received a blue ray player with the purchase of my tv. The price match policy does not specify that it is excluded if you receive a free gift with purchase. The money I paid was for the tv only. The store manager would not even come talk to me, he just had some arrogant salesman come tell me ther was nothing he can do. I will never do any business with RC Willey again and I will deer anyone who asks me about this store. I... More...
    (Shopping, Chain Stores)


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