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RC Willey Complaint - A company that doesn't back up their warranty or product.
RC Willey Complaint

RC Willey Complaint

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A company that doesn't back up their warranty or product.


Worst company ever!!!!! I paid $300 dollars for a 10 year warranty and a 10 year stain warranty. the bed sagged after five years and when I had the guy come take a look he said it was too dirty. isn't that covered under the stain warranty??? I want everyone to know how dishonest this company is and hopefully save some heartaches and money. Stay away from RC Willey .


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Comments


rcwilley says: (7 years ago)
 0
Thayne,

I'm sorry once again about the issue with your mattress. The vendors of the mattresses set up the specifics on the warranties. We follow up and make sure those specifics are met when mattress warranties come into play. When mattresses are being inspected, along with the indentation in the mattress, there can't be stains on the mattress. That could (but may not always), indicate misuse of the bed guard or that it could have been faulty. Have the mattress professionally cleaned where the spot(s) is and have the inspection done again. I've seen numerous times where it passed after that is taken care of.

Once again, I'm sorry about the mattress issue. If you have further questions or concerns, please contact our customer service department about the issue. They will help your resolve this issue.






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