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RC Willey Complaint - BUGS - Customer Service
RC Willey Complaint

RC Willey Complaint

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BUGS - Customer Service


HELLO,
AFTER BUYING 3 MAJOR APPLIANCES, AN ENTERTAINMENT CENTER, A TV, A BED, I NEED TO BUY ANOTHER BED. I HAVE CONSIDERED THIS FIRM, BUT THEY ALSO SOLD ME A CHEST OF DRAWERS WITH BUGS IN IT; TERMITES, I BELIEVE. I DISCOVERED THE EVIDENCE, ROWS OF SAWDUST, AND IMMEDIATELY CONTACTED RC WILLEY . SOMEONE CAME OUT TO INSPECT AND DETERMINED THAT THE SAWDUST WAS FROM OPENING/CLOSING THE TOP DRAWER. (THE OTHER 4 DRAWERS ARE UNAFFECTED.) I WAS BRUSHED OFF AS THOUGH I HAD MADE THIS UP.
I TRIED A SECOND TIME TO GET SOMEONE OUT TO INSPECT AS BY NOW, THERE WAS SOME HEFTY MUNCHING TAKING PLACE. AND--I HARDLY EVER OPEN THAT DRAWER; IT'S TOO GROSS.
THEY MADE THE SECOND APPOINTMENT, THEN CALLED TO CANCEL.
I WOULD LIKE TO BE TAKEN SERIOUSLY. SURELY, THIS IS A HEALTH ISSUE. IF NEED BE, I WILL HAVE AN ENTOMOLOGIST INSPECT THE DROPPINGS. THEY ACCUMULATE RATHER QUICKLY. IN ADVANCE, THANK YOU FOR YOUR ATTENTION TO THIS MATTER. (PHOTO INCLUDED)
PHOTO ENCLOSED

RC WILLEY CHEST OF DRAWERS RC WILLEY CHEST OF DRAWERS


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Comments


blvnyrslf says: (8 years ago)
 0
I AM SUBMITTING A RETRACTION OF MY STATEMENT ABOUT THE TERMITES. I CONSULTED AN EXPERT AND NOW I AM SATISFIED THAT THE LINES OF SAWDUST THAT CONTINUE TO APPEAR IN A DRAWER NOT USED/OPENED, ARE JUST THAT: LINES OF SAWDUST. AGAIN, I RETRACT THE STATEMENT REGARDING TERMITES WITH MY APOLOGY TO RC WILLEY.
HOWEVER, THE STATEMENT WITH THE USED BED SOLD AS NEW, STANDS.
THE BROADER PICTURE IS THAT COMPANIES NEED TO DELIVER WHAT THEY PROMISE/STATE/ADVERTISE. THERE ARE STILL A NUMBER OF SERIOUS COMPLAINTS. IF THERE'S HONESTY IN THE FIRST PLACE, THE COMPLAINTS WOULD DIMINISH. SUCH A SIMPLE FORMULA.



rcwilley says: (8 years ago)
 0
Once again, I am sorry about the chest and other issues that have happened with your purchases. I am willing to help, but I will need some kind of information from you. I can't find anything without one of the following: a phone number, an order number, a service ticket number, or an account number. I may even be able to find your information with your name. I will do what I can to help once you provide me with information that I need so I can help resolve the issue.

Adam





blvnyrslf says: (8 years ago)
 0
I HAVE BEEN THROUGH THAT REVOLVING DOOR BEFORE, WHERE I WAS TOLD THAT I HAD TO CONTACT THE MANUFACTURER ONLY TO REACH A DEAD END.
IN REVIEWING MY RC WILLEY FILE, I FOUND ANOTHER VIOLATION: RC WILLEY SOLD ME A BED REPRESENTED AS A FLOOR SAMPLE, WHEN IN FACT, IT WAS A USED BED, RETURNED AFTER A PERIOD OF TIME. HAD I BEEN TOLD THAT, I NEVER, EVER WOULD HAVE CONTINUED WITH THAT SALE. MISREPRESENTATION, FRANK LYING. THERE IS PROOF IN WRITING THAT THIS WAS A "COMFORT EXCHANGE." AGAIN, SERIOUS HEALTH ISSUES.
IF RC WILLEY HAD CARED ANYTHING ABOUT ME AS A VALUED CUSTOMER, HAVING SPENT 1000'S OF DOLLARS IN THEIR STORE, THEY 1. WOULDN'T BE SELLING USED FURNITURE REPRESENTED AS NEW AND 2. WOULD STAND BEHIND THE PRODUCTS THEY SELL.
AS I SAID IN THE OTHER POST ON CONSUMERCOMPLAINTS.COM, I WILL NOT REMOVE THESE POSTS UNLESS AND UNTIL RC WILLEY DOES WHAT IT WAS SUPPOSED TO DO, LEGALLY, SEVERAL YEARS AGO.
I AM DELIGHTED THAT THERE IS NOW A MECHANISM SUCH AS THESE WEBSITES WHERE DISHONEST AND FRAUDULENT PRACTICES ARE MADE PUBLIC, VERY PUBLIC!
OH, AND WHEN YOU GOOGLE, "RC WILLEY COMPLAINTS," MINE POPS RIGHT UP.
I HAVE LEARNT TO CONSULT THESE SITES BEFORE I BUY ANYTHING. HARD LESSONS, BUT YOU WILL HAVE TO TAKE ACTION IF YOU WANT THESE COMPLAINTS/PICTURES TO BE REMOVED. BY ACTION, I MEAN REPLACEMENT IN KIND.
I AM CONSIDERING PUTTING THE BED ISSUE ON HERE AS WELL AS ON THE OTHER SITE, BOTH OF WHICH SEEM TO SPREAD THE WORD. YOU CAN ONLY FOOL ALL OF THE PEOPLE SOME OF THE TIME. MEAN-SPIRITED, BAD CUSTOMER SERVICE WILL BURN OUT A COMPANY EVENTUALLY. SOMEONE WILL COME ALONG WHO UNDERSTANDS THE INTENT AND SPIRIT AND MEANING OF CUSTOMER SERVICE/SERVICE AFTER SALE.
IT'S SUCH A SIMPLE FORMULA, REALLY: YOU DO WHAT YOU SAY YOU'RE GOING TO DO. PERIOD, FULL-STOP.
NOTHING MORE, BUT CERTAINLY NOTHING LESS. AND THAT IS WHAT I DEMAND, NOTHING MORE, NOTHING LESS.



rcwilley says: (8 years ago)
 -1
I'm the Community/Online Reputation Manager for RC Willey. I'm sorry for the problems that you've had with your chest. I'd love to help you out to fix the problem. If you could give me a phone number or order number so I can figure out the manufacturer, I can find out what is going on and address the problem. Please send me a message or reply to this post.

Adam






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