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RC Willey Complaint - Bed can't be assembled
RC Willey Complaint

RC Willey Complaint


Bed can't be assembled

4 months ago i ordered a bed
and now 3 weeks ago they delivered it (because we were moving)
when the workers tried to assemble it, the foot board doesn't fit together
so they took it back and had to wake for a week
A week later i called RC Willey and they said it would be another week for them to get the foot board from Utah ( i now live in Vegas)
so we waited for another week,
it came today, but guess what?
some of the wood pieces don't fit because they are queen size!
what the heck is the queen size stuff doing in a Cal King bedset box??
so then we called RC willey and they said we have to wait 2 days for shipping from Utah, and said it's not their fault, it's our fault
we are very pissed off and to anyone who just read this review, don't buy their products.

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rcwilley says: (6 years ago)
I'm RC Willey's Online Reputation Manager. I'm sorry about the issue with you bedroom set. I apologize that you were treated that way and for the responses you received from our employees. I'd love to help resolve the issue. Please send me a message or an email and I'll see what can be done.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices

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