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RC Willey Complaint - Furniture
RC Willey Complaint

RC Willey Complaint

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Furniture


We purchased a bed from one of the showrooms. We waited almost 3 weeks for all the bed parts to be available for delivery. Later when the bed was delivered, it had only the head board and the foot rest. The sales representative was supposed to inform if the bed parts where not available by end of August, we he said he would. Now if we have to wait for the remaining parts, its going to be additional 3 more weeks which is again uncertain. Similar experience with coffee table, we liked a coffee table at the showroom which is not available in stock. The wait time for this product is a month.
Why would the products be in the showroom when its not in stock. Waiting for couple of weeks is also fine, but if it takes months why would someone buy products here? Very poor customer service and irresponsible sales representatives. We will not shop here anymore.


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Comments


rcwilley says: (6 years ago)
 0
dvd01,

I'm RC Willey's Online Reputation Manager. I'm sorry about the bedroom set and the coffee table issue. I apologize that our salesman didn't follow up on your purchase more thoroughly. We try to always have everything in stock for immediate delivery, as we often state in our advertising. If the product was new, the may have been an issue with getting the merchandise to our warehouses and stores. I'd love to help resolve any problems that may still exist.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices
adam.young@rcwilley.com





rcwilley says: (6 years ago)
 0
dvd01,

I'm RC Willey's Online Reputation Manager. I'm sorry about the bedroom set and the coffee table issue. I apologize that our salesman didn't follow up on your purchase more thoroughly. We try to always have everything in stock for immediate delivery, as we often state in our advertising. If the product was new, the may have been an issue with getting the merchandise to our warehouses and stores. I'd love to help resolve any problems that may still exist.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices
adam.young@rcwilley.com






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