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RC Willey Complaint - Missing Parts and Rude Customer Service
RC Willey Complaint

RC Willey Complaint


Missing Parts and Rude Customer Service

This review has been resolved or replied to by this company.
I bought a bed for my daughter and two parts were missing from the boxes!! I called the customer service and they told me that they would get it ordered. It has been over a month now and I still do not have the parts and they will not tell me when they will be in! I have called once a week to find out when I will get the parts and get the same answer everytime " I don't know". I was just called by a customer service rep and was told that I should have put the bed together faster and IF I had put it together faster that I would have the parts with no problem! She also told me to juryrig the bed and that it is ok to have open bolts on the bed that is for a 4 year old!! This attitude towards customers and their rude attitude is unacceptable! I will NEVER buy from this company again!

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rcwilley says: (6 years ago)
I'm RC Willey's Online Reputation Manager. I apologize for the issues with the bed and for the way that you've been treated and responded to. I'd love to help resolve the issue. Please fee free to either send me a message through Measured Up or send me an email with your contact info or the order info and I'll see what I can to to expedite the issue.

Community/Online Reputation Manager
RC Willey Corporate Offices

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