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RC Willey Complaint - Murray Store - WORST Customer Service
RC Willey Complaint

RC Willey Complaint


Murray Store - WORST Customer Service

Went to pick up mattress set from Murray store. For some reason they only had the mattress, box spring was still in CA. Pickup office offered to find a similar box spring in the store to take home that day. We went inside to talk to a sales person about getting another box spring and the male sales person in the mattress department was a complete jerk. He told us we had bought a cheap mattress and he would have to look around for a cheaper model in the store to find a box spring similar to the one we purchased. I asked if their was a difference in box springs and a female sales person who was standing and watching started laughing. The sales guy then said "you aren't planning on sleeping on this mattress everynight are you?" I have never been treated like a piece of garbage before, but now I know what it feels like. This was the WORST customer service I have ever received. The sales people were arrogant, rude, and obviously annoyed we were in their store. I can't believe I bought a mattress from this company. I will never step foot in one of their stores again and will not recommend them to anyone. Just because someone does not look rich and like an easy commission does not give someone the right to treat them like dirt. This place is a joke.

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rcwilley says: (4 years ago)

I'm RC Willey's Online Customer Service Manager. I'm sorry about the issues that you had with your order and at our store. I would be happy to follow up on everything with our management to make sure you are taken care of, but would need more information on your purchase to do so. If you could provide the name and the phone number, or even the order number or account number, I would be able to follow up with our management. Please send me an email to my email address listed below.

Once again, I'm sorry for the issues.

Adam Young
Online Customer Service Manager
RC Willey Corporate Offices

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