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RC Willey Complaint - Poor customer service - Customer Service
RC Willey Complaint

RC Willey Complaint


Poor customer service - Customer Service

Almost a year ago we purchased a $1600 latex mattress set which has completely broken down in its support. It has become lumpy and extremely uncomfortable. We wake up every morning miserable and in pain. We rarely sleep a full night anymore. The first few months it was great but it has increasingly gotten worse. They refuse to honor their 1 year warranty and replace it. The customer service manager "John" even refused to give me a last name when I called (I document everything.) He would only say, I can't do anything for you.

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rcwilley says: (9 years ago)
I work for RC Willey and was recently asked to be the Online Reputation Manager. I saw your comment and would like to apologize for the inconvenience that was caused to you in this situation. I would love to help you out with this. Please contact me so that we can work things out.

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