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RC Willey Complaint - Price Match Policy - Price match policy
RC Willey Complaint

RC Willey Complaint


Price Match Policy - Price match policy

I recently purchased a 46 inch Toshiba LCD TV FROM RC Willey and at the time of purchase if you bought a Toshiba TV you received as a free gift, a Toshiba blue ray player. Two days later I saw tge exact same TV at Best Buy for 100.00 dollars less. I printed the add and took it into RC willey and they said because I got a free blue ray player with my TV that they would not honor the price match. Hello, free gift with purchase. This is not stated in the price match policy and the store manager could not even face me to tell me, he sent an arrogant d=salesman to tell me!! I will NEVER step foot in that store again!!! Any help would be appreciated. Price match should state any promotions are excluded.

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rcwilley says: (9 years ago)
I forwarded on the information to one of our Vice Presidents and discussed the situation with him. We are more than willing to match the price and we would love to help you out in this situation. All our price matching is based upon like-kind item’s total value to like-kind item’s total value. The package that you purchased was for the 46” Toshiba LCD TV plus and an additional promotional item for free. In this case it was a Blu-Ray player.

I have a few options that I can provide to you. The value of the blu-ray player you received is over $150. If you combine the value of the TV and the blu-ray player, you came out ahead in the purchase. This combined value was taken into consideration at the time of the promotion. As a second option, our VP offered to give you $150 back if you return the blu-ray player. If you would like this option, you could return the blu-ray player and receive the $150 credit. Either way, you would have a better offer than the one that you saw at Best Buy.

We have also informed the general managers of each Las Vegas store of your situation. They are willing to accommodate you with either option. Please let me know what you would like to do.

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