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RC Willey Complaint - RC Willey Poor Product and Customer Service from Management
RC Willey Complaint

RC Willey Complaint

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RC Willey Poor Product and Customer Service from Management


I was a first time customer purchasing two sets of furniture totaling close to $1500. Both sets came with defects. The second delivery was to fix one of the sets. The third delivery brought another defective set. They did not honor the 14 days warranty by saying if there are any other damages, we won't take it back. One of the damage was due to their delivery guy wiping a stain and the paint came off. I hadn't wiped the furniture yet but said take it back...since I was concerned if I wiped, more paint would come off and I wouldn't be able to return. Management didn't appear to care...no phone calls from management apologizing or anything. Next time, I go to a major department store furniture dept. or American Furniture...where they really bend backwards to give you both a good deal and have better customer service.


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Comments


rcwilley says: (5 years ago)
 0
LTN1,

I'm RC Willey's Online Reputation Manager. I'm sorry about the issue with your purchase and your delivery. I forwarded on you complaint that you left on Yelp.com last night to our store managers. I'd love to help follow up with the issue and see what can be done to address the issue. Please contact me at your convenience.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices
adam.young@rcwilley.com






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