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RC Willey Complaint - Ripped off! - theater couch
RC Willey Complaint

RC Willey Complaint


Ripped off! - theater couch

This review has been resolved or replied to by this company.
They will rip you off if you're not careful. I purchased an expensive 4-seat theater couch from them. Within 18 mos it had leather that was peeling off and springs that were broken and mechanisms that wouldn't work to recline the chairs any longer. We used these about 1 day a week on average at most. RC Willey wouldn't honor any warrantee because the leather had expired and the mechanism would cost me $70 for service call. The guy comes and fixes the springs and mechanisms. Now they don't recline at all.

I go to the store and complain. "too bad" so sad. They won't help. I call the store GM. He says someone will call and correct at least the mechanisms. Someone does call, 4 times, while I am at work. I call back the next day and leave 2 messages. It's now been 2 months -- no return call.

Ripped off on the $2000 couch and now ripped off on the $70 service fee to "fix" my couch. They actually broke it.

NEVER BUY ANYTHING THERE!! Cheap, cheap, cheap. Don't take pride or responsibility for their merchandise. This is my opinion.

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rcwilley says: (6 years ago)

I'm RC Willey's Online Reputation Manager. I'm sorry about the issue with your home theater recliners. I'd love to look into the issue and see what can be done to resolve the problem. Any further information about the purchase or your name will help. Please respond to me on here or by email.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices

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