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RC Willey Complaint - Worse Service
RC Willey Complaint

RC Willey Complaint


Worse Service

We purchased a bed from one of the showrooms. We waited for around 3 weeks for all the bed parts to be available. But when the bed was delivered, it was having only the head board and the foot rest. The sales representative was supposed to inform us if the bed parts would not be available by end of August, we he said he would. Now if we have to wait for the complete set, it would take additional 3 more weeks which we wouldn't want too and we cancelled the order. Same happened with the coffee table. The one which we liked at the showroom was not available and needed a month waiting time. Why would you have it in showroom when we don't have the products in stock. We are very disappointed with the service and wouldn't shop again here.

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rcwilley says: (6 years ago)

I'm RC Willey's Online Reputation Manager. I'm sorry about the bedroom set and the coffee table issue. I apologize that our salesman didn't follow up on your purchase more thoroughly. We try to always have everything in stock for immediate delivery, as we often state in our advertising. If the product was new, the may have been an issue with getting the merchandise to our warehouses and stores. I'd love to help resolve any problems that may still exist.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Offices

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