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RC Willey Complaint - bad carpet
RC Willey Complaint

RC Willey Complaint


bad carpet

We purchased carpet along with laminate flooring for our entire newly purchased house from r.c. Willey. Before we moved in there were spots on the carpet where my husband walked on the floor one day after installation. Stains did not go away & I called r.c Willey rocklin store & spoke to the sales person who sold us the carpet. She had all sorts of reasons why it would be our fault. I told her my husband walked on a bathroom floor that I wiped down with water nothing else. She advised we had to have carpets steam cleaned before we could make a claim. Now after paying for the carpet to be cleaned the carpet is separating where there is a seam. I have a nice hole growing & you can see the plastic. Carpet is not even a month old. We spent lots of money at r.c Willey & chose them over another store because we thought they had better quality & customer service. We were wrong. The sales person told me the carpet did have a stain resistance on it & we bought mid grade carpet. I can't believe this could happen. My previous carpet I had from home depot was 10 years old & us in better shape. We also bought all our kitchen appliances at the store. I will never buy anything from r.c Willey again.

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rcwilley says: (4 years ago)

I'm RC Willey's Online Customer Service Manager. I'm sorry about the issue with your flooring. I'd be happy to follow up with our management about the problem, but would need more information to be able to follow up with them. If you could provide the name and phone number on the account, or even the order number or account number, I would be able to follow up with the correct information. Please contact me at my email address listed below.

Once again, I'm sorry about the issue.

Adam Young
Online Customer Service Manager
RC Willey Corporate Offices

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