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RC Willey Complaint - horrible customer service - Refridgerator Delivery
RC Willey Complaint

RC Willey Complaint

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horrible customer service - Refridgerator Delivery


We bought a very nice fridge this fall. First the promised delivery day came and no phone call, or fridge. I called salesman and he had forgotten to put the delivery date in the computer. he scheduled a new date and promised to make it up to me with a gift certificate, that never came. The fridge finally came and was scratched in several places. I called and sent in photos and was promised another gift certificate and a new door. They always say they would get back with me....never has happened. I call every month, once a month asking when my new door is coming, and they will get back with me....NOT!!! I ask when I will get all these gift certificates they keep promising...and finally I got one for $25.00 really????? Now it is a new year in a few days and still no replacement door for what they scratched!!!! Customer service and warranties are a big joke at this store!!!!


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