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RC Willey Support Ticket - Murray, Utah - 2nd Electric Toy Car Issue

RC Willey Support Ticket - Murray, Utah

2nd Electric Toy Car Issue - Electronic toy car

Created By: orangedan's Picture orangedan Last Reply: 's Picture
Priority Level: [High] Status: [Closed]
Created: 4 years ago Last Updated: 2 years ago
Department: Electronics Replies: 2
Product: Electronic toy car

Hi. I got a Children's Electric Toy Car for $39.99 after we spent over $2000 on a Washer and Dryer. The first car had a broken wire. It was obviously used. The second car doesn't work even after we charged the battery for 12 hours. Could you help us make this work or is this simply a bad product?


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rcwilley says: (4 years ago)
 0
Hi orangedan,

I'm RC Willey's Online Reputation Manager. I'm sorry about the issue with the promotional car. It sounds like the one that you received were just faulty items. These items have 100% guarantee on our end so we can replace it with no problem or find a alternative option for you. If you contact either myself our buyer we would be happy to follow up and resolve the issue for you. Please contact myself or the promotional buyer and we will help resolve the issue for you.

Adam Young
Community/Online Reputation Manager
RC Willey Corporate Office
adam.young@rcwilley.com
801.461.3856

Brenda Hoskins
Promotional Buyer
RC Willey Corporate Offices
brenda.hoskins@rcwilley.com
801.464.2322




lduval says: (4 years ago)
 0
I purchased the same promotion, waited until my grandson arrived and found out it is missing a wheel. What are my options?



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