RC Willey Support Ticket - Orem, Utah

Broken Promises

Created By:	kana3	Last Reply:	rcwilley
Priority Level:	[High]	Status:	[Open]
Created:	7 years ago	Last Updated:	7 years ago
Department:	Furniture	Replies:	1

I've shopped with RC Willey for almost 30 years. My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for three months, and never received a return call. I've been in to the University Mall location to raise a concern, and was given the run-around. I've been placed on hold to be told that a "supervisor" would call me back. I am still waiting. I've been in the design industry for many years and have never seen worse quality and customer service. I love the color, shape, size of this sectional and have designed my whole room around it, and would be a happy customer if it wasn't complete junk. The fabric must never have been market-tested because it just doesn't hold up. The seams are off by up to 5 inches and the chenille textile is prone to holes and stretching. I have 2 adult children and the sectional receives very little use, but it looks like it's been jumped on for 20 years by a lot of kids. The family room furniture I bought 18 years ago looks great in comparison and is in far better condition than this "new" sectional.Interestingly enough, I've had 2 technicians (the only RC Willey representatives that have ever called me, and that was to give me a window of time for the service call) come out to try to fix the situation, and both have agreed it looks terrible. The first tech told me that his sister had the same sectional, but in a different fabric, and it was fine. He even divulged that he had been on many service calls for this particular problem. I've been given promises for a long time. I traditionally do not post online, but this has become a situation that must be shared. Buyer beware: RC Willey is happy to take your money, but once you leave the store, you are on your own.

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